When members call, we pick up the phone. We're a full-service call center, with highly-trained staff capable of handling large call volumes.
We act as a direct extension to your credit union, with flexible plans and customization options, and we offer outbound call plans to help promote your services directly to members.
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Xtend Contact Center is available 8am - 8pm on weekdays and 8am - 5pm on Saturdays. Extended hours (8pm - 11pm on weekdays) can also be purchased for some products. Available hours may vary by product. All times are Eastern.
Contact Center news
Here's what we've been up to!
July 14, 2020
Michigan Legacy Credit Union, based in Pontiac, MI, joined the Xtend Web Chat Support client list as well as expanded the supported hours of their inbound contact center hours. The credit union members will benefit from live support both online and over the phone weeknights until 11:00 PM ET. “By expanding these hours of support, […]
December 31, 2019
In a letter to stockowners last week, Xtend, a Grand Rapids, MI-based CUSO with 80 credit union and CUSO owners, announced its 2019 fiscal year reached record numbers. The CUSO sets annual goals for its stockowners, stressing the importance of putting the owners first. This year, the firm announced another year of increased dividends to […]
October 7, 2019
Xtend, a Grand Rapids, MI-based CUSO, announced its new AI program focused on internal Contact Center learning. The program has already earned out for the shared resources CUSO. Xtend added an AI focus in the Contact Center in 2018, and has since utilized learning initiatives to drive volumes, adapt training and education programs and structure […]
October 7, 2019
Union Pacific Streamliner Federal Credit Union, based in Omaha, Nebraska, converted to CU*BASE in August. Union Pacific Streamliner has one location and a membership base of 3,700. Xtend assisted their membership through the conversion process and since then has integrated into many aspects of the member experience with continued Branch XT and WebChat support. Xtend’s […]