Product info
Web chat boxes within It’s Me 247 and/or your website directly connect members to our Contact Center Representatives. Outbound calls are made when members require advanced authentication support. Representatives have your policies and procedures at their fingertips, and are able to assist with:
- Online Banking Navigation
- Website Navigation
- Transaction clarification
- Shutting down of lost or stolen cards
How it helps
Helps members resolve issues quicker, boosting member satisfaction.
Hours
Web Chat is available 8am – 11pm on weekdays, and 8am – 5pm on Saturdays. All times are Eastern.
One-time fee:
$1500*
*Please note that a one-time fee of $1500 is required for each product/service listed for the Contact Center.
Ongoing fees:
$100 / month administration
$3.25 per chat, with a minimum of $100
or 90% of your previous six months’ average; whichever is greater.
$3.25 / outbound call, as applicable