Web chat boxes within It’s Me 247 and/or your website directly connect members to our Contact Center Representatives. Outbound calls are made when members require advanced authentication support. Representatives have your policies and procedures at their fingertips, and are able to assist with:
- Online Banking Navigation
- Website Navigation
- Transaction clarification
- Shutting down of lost or stolen cards
How it helps
Helps members resolve issues quicker, boosting member satisfaction.
Web Chat is available 8am – 11pm on weekdays, and 8am – 5pm on Saturdays. All times are Eastern.
*Dependent on if launched within 3 months of effective date.
$80 / month administration
$2.89 / outbound call
$2.63 per chat, with a minimum of $50
or 90% of your previous six months
average, whichever is greater.