Xtend, Inc., a Credit Union Service Organization (CUSO) located in Grand Rapids, MI, implemented Zendesk, a customer service and support portal, in 2023 with the goal to better serve its network credit unions through organized and streamlined communication strategies. Kimberley Rawl, Xtend’s People Operations and Processing Systems Manager commented that, “The transition from Outlook to […]

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Did you know that Lender*VP offers mortgage servicing and escrow processing services in collaboration with the Xtend Mortgage Servicing team?  Let us put our team of experts to work for you! We make it easy for you by providing the following services: Escrow Processing Pay escrow bills Run annual escrow analysis Reporting on bills becoming... Read more »

This year, Xtend Data Analytics has launched a new educational course via the CU*Answers University Course program to walk credit union clients through an entire marketing flow in CU*BASE. Through university course 4.10 – Introduction to CU*BASE Sales and Marketing Tools, Data Analytics walks clients through using dashboards to build target audience lists, using various […]

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Xtend Data Analytics has upgraded their use of survey communications to include “integrated surveys” within all their survey programs in 2024. Integrated surveys are a way to avoid forcing members to click on a link and fill out a survey in a separate landing page from the communication sent. When surveys are integrated, members can […]

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Xtend Data Analytics introduced a new product at the Xtend Leadership Conference on June 25, 2024: the Social Media Scorecard. This new product will allow credit unions using Xtend’s Social Cloud platform to analyze their social media data, share the results of their social media marketing with their teams, and form better decisions for future […]

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