Xtend

ATTENTION XTEND STOCKHOLDERS

Don’t miss the 2013 Xtend Stockholders Meeting and Board Election, which will be held on June 18 from 3:30-4:30 PM ET at the world-class JW Marriott Hotel in downtown Grand Rapids, Michigan.

The meeting and election will be followed by a cocktail reception from 4:30-8:30, when you can network with your peers!

Attached you will find a formal invitation, candidate biographies, and election ballot. (Note: These were also mailed to you on Thursday, 5/16.)

Register no later than June 7.  (Note: Separate registration forms must be filled out for each of the two events.)

As long as you’re online, visit the JW Marriott Hotel’s site and reserve a room! If you do so May 29, you’ll get a discounted room rate! (Just mention the group code cuacuaa.)

See you there! (All credit union professionals are welcome, so invite your colleagues!)

• Formal invitation
• Candidate biographies
• Election ballot

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: You’re invited to the 2013 Xtend Stockholders Meeting.

We’d like to welcome all credit union professionals to the 2013 Xtend Stockholders Meeting, which will be held on June 18 from 3:30-4:30 PM ET at the world-class JW Marriott Hotel in downtown Grand Rapids, Michigan.

The meeting will be followed by a cocktail reception from 4:30-8:30, when you can network with your peers!

For more details, open this formal invitation with directions.

Register no later than June 7.  (Note: Separate registration forms must be filled out for the meeting and cocktail reception.)

As long as you’re online, visit the JW Marriott Hotel site and reserve a room! If you do so by May 29, you’ll get a discounted room rate! (Just mention the group code cuacuaa.)

See you there!

Xtend, Inc., the Grand Rapids, Michigan-based CUSO, announced that two more credit unions had purchased an ownership block of shares, becoming the 69^th and 70^th owners of the multi-owned shared resources company.  Company President Scott Collins indicated that the two credit unions were Wyoming, Michigan-based Kenowa Community Federal Credit Union and Grand Haven, Michigan-based Tri-Cities Credit Union.

Xtend Board Chairman Steve Searfoss (AAA Federal CU, South Bend, Indiana) said, “On behalf of the other eight CUSO Board Directors, it is my pleasure to welcome our two newest owners to the CUSO. It will also be my pleasure to acknowledge both Brian (Kenowa Community FCU CEO Brian Moran) and Sara (Tri-Cities CU CEO Sara Redeker) as new owners during our Annual Stockholder Meeting next month.” The Xtend 2013 Stockholder Meeting will take place on June 18th at the J.W. Marriott Hotel in Grand Rapids, Michigan.

CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced its plans for the 2013 Annual Leadership Conference. This year’s theme, “Life is a Construction Zone,” underlines the impact that major foundations like the CU*BASE^® File Expansion Project and New GOLD Interface (FEP/ING) will be making on the network over the coming months.

This year’s event is slated to begin on June 18, 2013 with the annual Stockholders meeting for partners at Xtend Inc., also headquartered in Grand Rapids, Michigan and will continue with the main event for CU*Answers on Wednesday, June 19, 2013. CU*Answers representatives indicate that the 2013 conference will be hosted at the beautiful JW Marriott Hotel in downtown Grand Rapids. The new location is indicative of the growth of CU*Answers and the success of its partner credit unions. The week will end with a relaxing and casual golf outing to be held at the Saskatoon Golf Club on Thursday, June 20, 2013.

Registration to the Annual Leadership Conference is required. Reservations can be made before Friday, June 7, 2013 from the CU*Answers website. For event and accommodation/transportation details visit the 2013 CU*BASE Leadership Conference site.

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently named a new Call Center Manager to its leadership team.  Luis Bedevia joined the CUSO in mid-April to lead the Xtension Contact Center business unit.

Scott Collins, Xtend President, said, “I am excited to welcome Luis to my management team.  He not only brings his experience managing a blended inbound and outbound call center to the table, he also brings a passion for the credit union industry and the desire to help take our contact center business unit to a new level.  Since this is a high profile position in our CUSO – not only is Xtension our fastest growing brand, it is also a vibrant channel for bringing new talent into the credit union industry – Luis will have an opportunity to make an immediate impact on our own business plan and those of our customer-owners.”

Xtend’s Call Center currently provides services for more than three dozen credit unions and CUSOs nationally.

ATTENTION XTEND SHARED-BRANCHING CREDIT UNIONS: Reminder – If you haven’t already done so, please fill out this Xtend Shared Branching Information Form and return it to us by this Friday, May 10.

Your filling out this form helps us ensure that your most current branch addresses are listed on our mobile app, Shared Branch Finder website, Location Guide flyers, and other marketing materials in the works.

Please include only member-facing branch locations on this form since this data will be used in member-facing marketing material.

We ask that all credit unions fill out this form, even if their locations have not changed.

Going forward, please email us an updated form any time you have an address change as we will refer to this form when trying to find out your most current address.

ATTENTION CEOs OF ONLINE AND SELF-PROCESSING CREDIT UNIONS: Please join us at the 2013 annual CU*BASE Leadership Conference!

As always, this event gives senior leaders from all CU*BASE credit unions a chance to meet their peers and hear about what’s on the horizon for the coming year. This year’s theme, “Life is a Construction Zone,” underlines the impact that major foundation projects (like FEP/ING) will be making on our network over the coming months.

This year’s events will take place at a new location: the world-class JW Marriott hotel in downtown Grand Rapids.

• Xtend Stockholders Meeting: June 18
• Cocktail Reception: June 18
• Leadership Conference: June 19
• CU*Answers Stockholders Meeting: June 19

Events will be topped off with a relaxing and casual golf outing on June 20 held at the Saskatoon Golf Club.

Don’t miss this chance to have fun and network with your peers!

Register for each event no later than Friday, June 7. All registration will take place online this year.

Visit the 2013 CU*BASE Leadership Conference site for event and accommodation/transportation details.

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced to its sixty-nine credit union owners that first half fiscal revenues were 4.9% ahead of projections. Revenues for the six-month period ending March 31st also represented a 5.5% growth over the same period last year.

CUSO President Scott Collins noted, “We continue to see solid growth across all of our business units and we could not be happier. I am confident that these results show that our customer-owners are looking for creative ways to server their members. The fact that they are looking to Xtend, and our shared resources that they already own, helps validate both our business model and our value proposition.”

Collins also noted that sales of back office, compliance monitoring and contact center services exceeded expectation during the first half of the year. “Our SRS Bookkeeping and compliance support business units have picked up where they left off in fiscal 2012,” said Collins, “and our Xtension Call Center continue to be our fastest growing brand. I am looking forward to sharing our vision for the coming year at our upcoming June Stockholder Meeting, and our first half results have certainly helped set the stage for an exciting event.”

ATTENTION XTEND SHARED-BRANCHING CREDIT UNIONS: Don’t lose prospective members because your branch addresses are out of date.

So that we have your most current branch addresses for our mobile app, Shared Branch Finder website, Location Guide flyers, and other marketing materials in the works, please fill out and return the Xtend Shared Branching Information form by Friday, May 10.

We ask that all credit unions fill out this form, even if their locations have not changed. Please only include member-facing branch locations on this form since this data will be used in member-facing marketing material.

Going forward, please email us an updated form any time you have an address change as we will refer to this form when trying to find out your most current address.

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: This message applies only to members who receive monthly SSA benefit payments via ACH.

This post has been updated with new information on 5/2.

After the US Treasury and Social Security Administration implemented a new payment-processing system for ACH benefit payments and after they corrected an issue that was discovered with this new system, they have made one more change to their new payment-processing system.

They now use not one as they originally did, but ten different company IDs to post these ACH benefit payments. The company IDs used are as follows:

• 9031736026
• 9031736013
• 9121036241
• 9031736039
• 9031036360
• 9121036092
• 9031736042
• 9101036216
• 9031036030
• 9101736147

Every month the company ID used for any individual member is very likely to change, depending on where the person’s name happens to fall in the SSA’s records. Unfortunately, this unpredictability makes it difficult to set up distributions like loan payments or savings deposits from the incoming ACH deposit.

We have published an item in our AnswerBook  that explains a couple of techniques for managing these items for affected members. The method you choose depends on a number of factors, including your credit union’s daily processing configuration and even the volume of SSA deposits you receive.

If you’d like to create a report listing members with SSA distributions, you can create a Query on file ACHDST, or contact Xtend SRS Bookkeeping  for assistance.