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Journeys: The Power of Automation

Join us as we talk about the power of automation through journeys! Journeys not only improve member engagement but keeps your services top of mind. This webinar will dive into the strengths of using them as a tool in your marketing, along with examples of journeys we have created.

Phone Verification

Verification is essential to limiting fraudulent callers. Every financial institution’s call process should begin with account verification. During this webinar, the Xtend Contact Center team will provide tips for completing quality account verification.

Xtend’s Consulting and Analytical Services

Join Xtend Data Analytics as we walk through our analytical and consulting services! We'll discuss the various ways Xtend helps credit unions of all sizes with deep dives into their membership, product performance, and call center operations. Sign up now to learn more about the following services on April 19, 2023.

Member Marketing Open Forum

Zoom (link will be sent to each participant)

Join Xtend Communications for this virtual event with experts and peers!

Optimize your social media strategy with Xtend Social Cloud

Zoom (link will be sent to each participant)

Optimize your social media strategy with Xtend Social CloudXtend Social Cloud is our social media management portal that specializes in organic content and workflow. In this webinar, we will explore on how to optimize your social media strategy with time optimization, web chat, ChatGPT, and more!Emily E., Digital Project CoordinatorRegister for this event

Automating with Authenticity – Xtend Recurring Communications Overview

Zoom (link will be sent to each participant)

Overview of Xtend's Recurring Communications ServicesMaintaining consistent relevant communications with your members is challenging. You want to keep your members informed about the things that they find important without overwhelming them with unnecessary messages. In this webinar, we will go over all the ways that Xtend combines data, automation, and personalization to keep you in…

Storytelling the Ultimate Social Media Strategy for Credit Unions

Zoom (link will be sent to each participant)

Overview of social media strategies and Xtend's Social Media Management service.We will dive into real examples of how credit unions use the strategy of storytelling to promote services without sounding like an advertisement. We will also highlight how Xtend Social Media Management services use this strategy with the social media portal Xtend Social Cloud.Emily E.,…

Journeys: The Power of Automation

Zoom (link will be sent to each participant)

Overview of Xtend's Journeys and New Member Onboarding service.Discover the power of automated messaging with Journeys from Xtend! Automatically message your new members with New Member Onboarding, members with new plastics orders with our Plastics Journey, or create your own custom audience with a Custom Journey.Dan D., Project CoordinatorRegister for this event

Campaigns – Marketing to build relationships and achieve goals.

Zoom (link will be sent to each participant)

Overview of Xtend's Campaigns services.A campaign is an excellent way to inform your audience by using multiple channels. We will discuss the many ways to build a campaign as well explore the tools to get you exactly what you need.Emily E., Digital Marketing Project CoordinatorRegister for this event

Webinar: How Can Xtend Communications Support Your CU?

Zoom (link will be sent to each participant)

How Can Xtend Communications Support Your CU?Dive into the services offered by Xtend's Communications team to help your CU stay connected with its members. We'll cover a variety of our services that range from social media management & targeted campaigns to member lifecycle marketing & automation. Learn how Xtend's Communications Team can help support your…

Webinar: Account Verification & Suspicious Callers

Zoom (link will be sent to each participant)

Account Verification & Suspicious CallersLearn tips for complete account verification, suggestions on how to verify difficult accounts, and advice for handling suspicious callers & live fraud situations.Nathan VanPatten, Contact Center Manager Matthew DeYoung, Contact Center Assistant ManagerRegister for this event

Webinar: Xtend Data Analytics – Enabling You to Work Smarter

Zoom (link will be sent to each participant)

Xtend Data Analytics: Enabling You to Work SmarterXtend Data Analytics is a tiny but mighty team that specializes in data mining, reporting, and analysis, as well as business and marketing strategies. Our team aims to work alongside you and empower your next moves with knowledge and data. Sit down with us for a half hour…

Webinar: Optimize Your Social Media Strategy with Xtend Social Cloud

Zoom (link will be sent to each participant)

Optimize your social media strategy with Xtend Social CloudXtend Social Cloud is our social media management portal that specializes in organic content and workflow. In this webinar, we will explore how to optimize your social media strategy with time optimization, web chat, ChatGPT, and more!Emily Ellis - Digital Project CoordinatorRegister for this event

Webinar: Campaigns – Market to your Members

Zoom (link will be sent to each participant)

Campaigns MarketingJoin us to explore what campaigns can help your credit union achieve. From sales and promotions to branch closures and community involvement, a campaign has endless possibilities.Ashley Schneider - Communications Assistant ManagerRegister for this event

Webinar: Automating with Authenticity – Recurring Communications

Zoom (link will be sent to each participant)

Xtend Recurring Communications: Automating with AuthenticityUse the data you have about your members to message them as their needs arrive. Learn about how Xtend's automation services can save you time and effort and how your members can benefit and avoid message burnout.Nathan Koster - Communications Assistant ManagerRegister for this event

Sales and Marketing Roundtable (In-Person)

Xtend Board Room 2900 Charlevoix Dr SE Suite 200, Grand Rapids, MI, United States

Join Xtend Communications for an in-person roundtable event with experts and peers!

Contact Center Roundtable

Xtend Board Room 2900 Charlevoix Dr SE Suite 200, Grand Rapids, MI, United States

Join Xtend Contact Center for an in-person roundtable event with experts and peers!

Contact Center Virtual Roundtable

Zoom (link will be sent to each participant)

Join Xtend Contact Center for a virtual roundtable event with experts and peers!

Bookkeeping Webinar

Zoom (link will be sent to each participant)

Join us to explore what campaigns can help your credit union achieve.
From sales and promotions to branch closures and community involvement, a campaign has endless possibilities.

Campaigns & Digital Services Webinar

Zoom (link will be sent to each participant)

Fall in love with our Campaigns Webinar on February 14th at 2PM EST and learn how to elevate your multi-channel marketing game! Don't miss out on valuable insights and tips for successful campaigns this Valentine's Day!Emily E., Senior Project CoordinatorRegister for this event

Recurring Communications Webinar

Zoom (link will be sent to each participant)

Don't miss out on our upcoming educational webinar for Recurring Communications! Join us on February 15th at 3PM EST to learn how to use recurring communications to effectively enhance your members' experience.Dan D., Project CoordinatorRegister for this event

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