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Contact Center Roundtable

Tue, April 27 @ 1:00 pm - 5:00 pm EDT

About

Join Xtend Contact Center for a virtual roundtable event with experts and peers!

We’ll dive into member service-specific topics like call scoring, retail-oriented support, and staff training. You’ll learn how other credit unions approach their Rules of Engagement (ROE), and have opportunities to ask in-depth questions. We’ll also look into the future of phone support and give a sneak peak at some new tools in development here at Xtend.

Discussions depend on attendee survey responses, so let us know if there’s a topic you’d like us to include!

Agenda

Topics discussed will include:

  • Contact Center loan origination (via CU*BASE Tool 2)
  • Contact Center agent assignment & effectiveness
  • Member support with a retail mindset
  • Agent development, performance & retention

The full agenda will be listed here closer to the event. Stay tuned!

Hosted by

Jason Conrad, VP of Business Development

Nathan VanPatten, Contact Center Assistant Manager

Bryce Weaver, Contact Center Assistant Manager

Details

Date:
Tue, April 27
Time:
1:00 pm - 5:00 pm EDT
Event Category:
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