Contact Center Roundtable
Tue, April 27 @ 1:00 pm - 5:00 pm EDT
About
Join Xtend Contact Center for a virtual roundtable event with experts and peers!
We’ll dive into member service-specific topics like call scoring, retail-oriented support, and staff training. You’ll learn how other credit unions approach their Rules of Engagement (ROE), and have opportunities to ask in-depth questions. We’ll also look into the future of phone support and give a sneak peak at some new tools in development here at Xtend.
Discussions depend on attendee survey responses, so let us know if there’s a topic you’d like us to include!
Agenda
Topics discussed will include:
- Contact Center loan origination (via CU*BASE Tool 2)
- Contact Center agent assignment & effectiveness
- Member support with a retail mindset
- Agent development, performance & retention
The full agenda will be listed here closer to the event. Stay tuned!
Hosted by
Jason Conrad, VP of Business Development
Nathan VanPatten, Contact Center Assistant Manager
Bryce Weaver, Contact Center Assistant Manager