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Xtend > Contact Center > Branch XT

Branch XT Inbound Calls

Product info

Inbound member service. Our Member Service Representatives support members, following each client’s specific rules of engagement. May include overflow calls, after-hours calls, and other options.

How it helps

Seamlessly extends your member service capabilities. Also helps turn member calls into sales leads. We use CU*BASE to assist members directly, and we answer as your staff, using your procedures to handle calls to your specifications.

Hours

Branch XT is available 8am – 8pm on weekdays and 8am – 5pm on Saturdays. Extended hours (8pm – 11pm on weekdays) can also be purchased for an additional monthly fee of $500. All times are Eastern.

One-time fee:

Quote provided

Ongoing fees:

$75 / month

$2.75 / call

$500 / month for Extended Hours

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