Inbound member service provided during Contact Center business hours, including returned voicemail calls to members. Call coverage includes overflow calls, after-hours calls and more.
How it helps
Seamlessly extends your member service capabilities. Also helps turn member calls into sales leads. We use CU*BASE to assist members directly, and we answer as your staff, using your procedures to handle calls to your specifications.
Branch XT is available 8am – 8pm on weekdays and 8am – 5pm on Saturdays. Extended hours (8pm – 11pm on weekdays) can also be purchased for an additional monthly fee of $500. All times are Eastern.
$75 / month
$2.75 / call
$500 / month for Extended Hours