Calls to members, providing info about upcoming changes and answering any questions.
How it helps
Prepares members for the conversion, preventing surprise and confusion. Also provides an opportunity for them to save important info before it becomes unavailable, and opportunities to set up auto pay and other services.
CU*BASE Conversion Support services are available 8am – 5pm on weekdays. All times are Eastern.
*Dependent on if launched within 3 months of effective date.
$2.50 / call