Ever wondered why your members call?
Do you actually know who your callers are? Get to know your phone line support on a deeper level and go beyond ASA with wrap up code services provided by Xtend.
Let Xtend do the heavy lifting by configuring your wrap up codes for you, training your staff, and teaching you how to work with the data along the way. Includes one free Call Center Scorecard.
Having trouble making heads or tails of your wrap up code data? Xtend can summarize all of the important information into one page, and let you know what to do with it in our Call Center Scorecard.
Dive deeper into your wrap up code data with a full comparison of your callers vs your non-callers, multiple months of data sliced and analyzed 10 different ways, action items for what to do with the findings, and instructions on how your own team can recreate this study independently in the future.
Interested in learning more? Use the button below to request a 1 on 1.