Union Pacific Streamliner FCU converts to CU*BASE® with the help of Xtend

Union Pacific Streamliner Federal Credit Union, based in Omaha, Nebraska, converted to CU*BASE in August. Union Pacific Streamliner has one location and a membership base of 3,700. Xtend assisted their membership through the conversion process and since then has integrated into many aspects of the member experience with continued Branch XT and WebChat support. Xtend’s […]

Xtend Communications reaching more members than ever before

The Communications team of the cooperative CUSO, Xtend, works hard to drive credit union awareness and marketing initiatives to member inboxes for their client network. Year to date the Xtend Communications team has delivered over eight million emails to member inboxes. The delivery of emails has increased by one million compared to 2018 numbers for […]

South Bay Credit Union experiences win-win-win with credit card analysis through Xtend

Xtend Data Analytics has completed their first ever online credit card analysis. South Bay Credit Union was the first to benefit from the service. This study aims to redefine the way credit unions understand the members that utilize (or don’t utilize) their credit cards. In this in-depth study, credit card account holders were divided into […]

Xtend announces new Contact Center leaders

Xtend added two new members to their management team recently. The CUSO announced Jason Conrad has been made the new manager of the Contact Center department, and Garrett Gardener, as the assistant manager to the department. The CUSO has seen growth year over year in their contact center services since the company launched the department […]

Xtend announces Annual Stockholder Meeting

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual Leadership Conference and Stockholders meeting. June 18th will be the date of the 2019 Annual Conference for Xtend. Xtend is celebrating its 16th year in business this year. Growing from its original offering of Shared Branching services, Xtend now offers back […]

Xtend hosts three-day event offering training and marketing roundtable discussions

Xtend, Inc. combined two of its semi-annual roundtable events into one three-day event hosted at the Xtend headquarters April 15-17. The three-day event presented the opportunity for credit union professionals to join forces and discuss various topics related to sales and marketing or contact center initiatives, as well as offered training opportunities for attendees. Monday, […]

Xtend and CU*Answers prepared for Freddie Mac loan reporting changes

CU*Answers has completed the changes to its core software, CU*BASE®, to comply with the Freddie Mac processing changes required for the May 2019 loan reporting cycle. Freddie Mac’s Investor Reporting Change Initiative converts single-family investor reporting requirements to an industry standard monthly reporting cycle beginning on the first of the month and allows for daily […]

Xtend Product Glossary features new info, updated design

Xtend’s all-encompassing Product Glossary comprises some key information regarding Xtend services and products. Among the content, readers can find information about the company’s facilities, departments and management team. It also includes an important list of phrases and words that Xtend regularly uses in its day-to-day conversation. Clients, board members and employees can reach out to […]

New year, new content: Xtend’s generic “Member Reach” library gets facelift

Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails […]