Xtend Product Glossary features new info, updated design

Xtend’s all-encompassing Product Glossary comprises some key information regarding Xtend services and products. Among the content, readers can find information about the company’s facilities, departments and management team. It also includes an important list of phrases and words that Xtend regularly uses in its day-to-day conversation. Clients, board members and employees can reach out to […]

New year, new content: Xtend’s generic “Member Reach” library gets facelift

Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails […]

New year, new content: Xtend’s generic “Member Reach” library gets facelift

Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails […]

Xtend Contact Center announces record volumes

Xtend’s Contact Center arm, Xtension, announced record volumes in their member service and lending services business lines for 2018.  Xtend’s contact center services over 50 clients in both inbound member support, outbound sales and lead generation and web chat solutions. “We believe that our growing volumes and partner credit union list is a result of […]

Xtend announces record setting year and newest credit union owner, Lenco Credit Union

In a letter to stockholders and on behalf of the Xtend Board of Directors, CEO Liz Winninger announced the fifth straight record setting dividend for the West Michigan CUSO. Xtend provides shared resources in bookkeeping, communications, lead generation, marketing analytics and contact center services. The CUSO, established in 2002, increased annual dividends to owners, growing […]

Xtend’s back office stand-in services embraced by credit unions

Xtend, a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reported that the demand for its à la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s Shared Resources and Staff business unit and are designed to provide temporary assistance with bookkeeping functions during […]

IBEW & United Workers FCU launches Contact Center support with Xtend

Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing […]

IBEW & United Workers FCU launches Contact Center support with Xtend

Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing […]

Inland Valley FCU launches Contact Center support with Xtend

Fontana, CA-based Inland Valley Federal Credit Union joined the Xtend Branch XT Support client list last month. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing list […]

Xtend hosts semi-annual Sales and Marketing Roundtable

Xtend, Inc. hosted its second semi-annual Sales and Marketing Roundtable for 2018. The roundtable was held at Xtend’s headquarters with attendees traveling from California, South Dakota, Michigan and more, with the added feature of remote access for those who could not make it to Grand Rapids, MI. The roundtable offered the opportunity for credit union […]

CUSO adds new call report clients for 2018

Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU, […]

CUSO adds new call report clients for 2018

Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU, […]

Xtend adds new back office daily bookkeeping clients for 2018

Several credit unions have tapped on the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide back office services as an extension of their internal team. Xtend reported that thirteen credit unions (Savannah Schools FCU, Valley Oak CU, Western Healthcare FCU, YS Federal CU, 1st Community CU, Sioux Empire FCU, Cornerstone […]

Kent County CU launches communication program with Xtend

Kent County Credit Union based out of Grand Rapids, Michigan, has joined Xtend’s Member Reach communications program. Kent County is the 111th credit union to move to the communications platform, which recently underwent a major overhaul and investment by the cooperatively owned CUSO. Member Reach is an automated, targeted communications program created by Xtend in […]

Xtend’s RevGen campaigns continue strong in second quarter

West Michigan-based cooperative CUSO Xtend recently announced its second quarter outbound marketing campaign performance continued to improve. Xtend’s Q2 of the RevGen program wrapped up busier than any previous year’s. Xtend completed over twenty campaigns for participating clients, and 34,000 members participating in targeted products, offers, and services at partner credit unions. This year’s program […]

Xtend Announces Contact Center Roundtable

Xtend, a West Michigan based cooperative CUSO, has announced that it will be hosting its first ever contact center roundtable. The September 18th event is open to credit union contact center professionals around the country. Participants will discuss and share trends, challenges and best practices. The event will be held at Xtend’s headquarters in Grand […]

Xtend announces facelift and new business line

Companies want their marketing designs to tell stories about their brand, mission and accomplishments. In Xtend’s case, those stories needed a few “facelifts”. Xtend launched its new branding with new graphics, logos, print marketing, web pages, banners, business cards and much more all to achieve more brand cohesion and give the West Michigan CUSO an […]

Xtend announces Sales and Marketing Roundtable

Xtend, a Grand Rapids-based CUSO, has announced its semi-annual Xtend Sales and Marketing Roundtable dates of August 6 & 7, 2018, which attracts marketing and sales professionals across the country. The event allows credit unions to participate in an intimate conversation with their peers, sharing best practices for marketing initiatives. The group discusses trends in […]