IBEW & United Workers FCU launches Contact Center support with Xtend

Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing […]

IBEW & United Workers FCU launches Contact Center support with Xtend

Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing […]

Inland Valley FCU launches Contact Center support with Xtend

Fontana, CA-based Inland Valley Federal Credit Union joined the Xtend Branch XT Support client list last month. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing list […]

Xtend hosts semi-annual Sales and Marketing Roundtable

Xtend, Inc. hosted its second semi-annual Sales and Marketing Roundtable for 2018. The roundtable was held at Xtend’s headquarters with attendees traveling from California, South Dakota, Michigan and more, with the added feature of remote access for those who could not make it to Grand Rapids, MI. The roundtable offered the opportunity for credit union […]

CUSO adds new call report clients for 2018

Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU, […]

CUSO adds new call report clients for 2018

Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU, […]

Xtend adds new back office daily bookkeeping clients for 2018

Several credit unions have tapped on the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide back office services as an extension of their internal team. Xtend reported that thirteen credit unions (Savannah Schools FCU, Valley Oak CU, Western Healthcare FCU, YS Federal CU, 1st Community CU, Sioux Empire FCU, Cornerstone […]

Kent County CU launches communication program with Xtend

Kent County Credit Union based out of Grand Rapids, Michigan, has joined Xtend’s Member Reach communications program. Kent County is the 111th credit union to move to the communications platform, which recently underwent a major overhaul and investment by the cooperatively owned CUSO. Member Reach is an automated, targeted communications program created by Xtend in […]

Xtend’s RevGen campaigns continue strong in second quarter

West Michigan-based cooperative CUSO Xtend recently announced its second quarter outbound marketing campaign performance continued to improve. Xtend’s Q2 of the RevGen program wrapped up busier than any previous year’s. Xtend completed over twenty campaigns for participating clients, and 34,000 members participating in targeted products, offers, and services at partner credit unions. This year’s program […]

Xtend Announces Contact Center Roundtable

Xtend, a West Michigan based cooperative CUSO, has announced that it will be hosting its first ever contact center roundtable. The September 18th event is open to credit union contact center professionals around the country. Participants will discuss and share trends, challenges and best practices. The event will be held at Xtend’s headquarters in Grand […]

Xtend announces facelift and new business line

Companies want their marketing designs to tell stories about their brand, mission and accomplishments. In Xtend’s case, those stories needed a few “facelifts”. Xtend launched its new branding with new graphics, logos, print marketing, web pages, banners, business cards and much more all to achieve more brand cohesion and give the West Michigan CUSO an […]

Xtend announces Sales and Marketing Roundtable

Xtend, a Grand Rapids-based CUSO, has announced its semi-annual Xtend Sales and Marketing Roundtable dates of August 6 & 7, 2018, which attracts marketing and sales professionals across the country. The event allows credit unions to participate in an intimate conversation with their peers, sharing best practices for marketing initiatives. The group discusses trends in […]

Affinity Credit Union becomes newest owner of CUSO Xtend

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. $113M Affinity Credit Union, located in Des Moines, IA, purchased an ownership block of 200 shares to become the CUSO’s eighty-second owner. Xtend Board Chairman Mark Richter commented: “The board is pleased to welcome Affinity Credit Union […]

Xtend upgrades Member Reach communication services to Marketing Cloud

West Michigan CUSO, Xtend, recently informed client credit unions about upcoming changes to its Member Reach program. Member Reach provides the opportunity to deliver regularly scheduled emails to credit union members, promoting products, welcoming new members to the credit union, informing members of milestones with their membership, about reward programs, and more. Previously, Member Reach […]

Xtend RevGen campaigns start strong

Xtend’s marketing campaigns have started the 2018 year off with a very strong first quarter. The CUSO’s annual marketing campaign solution, RevGen, has been particularly successful, assisting in driving large numbers for credit card applications and balance transfers. Kent County Credit Union saw its credit card applications more than double during the RevGen campaign period […]

Affinity Credit Union becomes newest owner of CUSO Xtend

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. Affinity Credit Union of Des Moines, Iowa, became the newest stockowner and is the CUSO’s 82nd owner. Xtend Board Chairman Mark Richter commented: “The board is pleased to welcome Affinity Credit Union to our CUSO ownership pool. […]

Xtend announces annual stockholder meeting

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual leadership conference and stockholders meeting, which will be held June 26th. Xtend is celebrating its 15th year in business this year. Growing from its original offering of shared branching services, Xtend now offers back office bookkeeping, contact center and communications related […]

Xtend announces stock dividend for owners

In a letter sent to Xtend stockholders, Liz Winninger, Xtend’s CEO, announced that it has issued its fourth stock dividend in four years. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year revenue growth and transactions across all of its volume-centric brands. In the letter to owners, Winninger […]

Xtend announces new lead generation tool

Xtend, a Grand Rapids-based credit union service organization, has announced it will be launching a new lead generation software tool on February 1, 2018. OLLE will allow credit unions to run contests, surveys, or marketing campaigns, while promoting their Facebook, Twitter, and Instagram pages. OLLE will allow clients the ability to run contests, select winners, […]