Xtend announces new Contact Center leaders

Xtend added two new members to their management team recently. The CUSO announced Jason Conrad has been made the new manager of the Contact Center department, and Garrett Gardener, as the assistant manager to the department. The CUSO has seen growth year over year in their contact center services since the company launched the department […]

Xtend announces Annual Stockholder Meeting

Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual Leadership Conference and Stockholders meeting. June 18th will be the date of the 2019 Annual Conference for Xtend. Xtend is celebrating its 16th year in business this year. Growing from its original offering of Shared Branching services, Xtend now offers back […]

Xtend hosts three-day event offering training and marketing roundtable discussions

Xtend, Inc. combined two of its semi-annual roundtable events into one three-day event hosted at the Xtend headquarters April 15-17. The three-day event presented the opportunity for credit union professionals to join forces and discuss various topics related to sales and marketing or contact center initiatives, as well as offered training opportunities for attendees. Monday, […]

Xtend and CU*Answers prepared for Freddie Mac loan reporting changes

CU*Answers has completed the changes to its core software, CU*BASE®, to comply with the Freddie Mac processing changes required for the May 2019 loan reporting cycle. Freddie Mac’s Investor Reporting Change Initiative converts single-family investor reporting requirements to an industry standard monthly reporting cycle beginning on the first of the month and allows for daily […]

Xtend Product Glossary features new info, updated design

Xtend’s all-encompassing Product Glossary comprises some key information regarding Xtend services and products. Among the content, readers can find information about the company’s facilities, departments and management team. It also includes an important list of phrases and words that Xtend regularly uses in its day-to-day conversation. Clients, board members and employees can reach out to […]

New year, new content: Xtend’s generic “Member Reach” library gets facelift

Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails […]

New year, new content: Xtend’s generic “Member Reach” library gets facelift

Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails […]

Xtend Contact Center announces record volumes

Xtend’s Contact Center arm, Xtension, announced record volumes in their member service and lending services business lines for 2018.  Xtend’s contact center services over 50 clients in both inbound member support, outbound sales and lead generation and web chat solutions. “We believe that our growing volumes and partner credit union list is a result of […]

Xtend announces record setting year and newest credit union owner, Lenco Credit Union

In a letter to stockholders and on behalf of the Xtend Board of Directors, CEO Liz Winninger announced the fifth straight record setting dividend for the West Michigan CUSO. Xtend provides shared resources in bookkeeping, communications, lead generation, marketing analytics and contact center services. The CUSO, established in 2002, increased annual dividends to owners, growing […]

Xtend’s back office stand-in services embraced by credit unions

Xtend, a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reported that the demand for its à la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s Shared Resources and Staff business unit and are designed to provide temporary assistance with bookkeeping functions during […]

IBEW & United Workers FCU launches Contact Center support with Xtend

Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing […]

IBEW & United Workers FCU launches Contact Center support with Xtend

Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing […]

Inland Valley FCU launches Contact Center support with Xtend

Fontana, CA-based Inland Valley Federal Credit Union joined the Xtend Branch XT Support client list last month. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing list […]

Xtend hosts semi-annual Sales and Marketing Roundtable

Xtend, Inc. hosted its second semi-annual Sales and Marketing Roundtable for 2018. The roundtable was held at Xtend’s headquarters with attendees traveling from California, South Dakota, Michigan and more, with the added feature of remote access for those who could not make it to Grand Rapids, MI. The roundtable offered the opportunity for credit union […]