Service info
Identify and reconnect with members showing signs of disengagement through targeted emails and surveys with Losing the Love—Xtend’s proactive member retention program.
How it helps
Gives insight into your members, helps craft retention strategies, and sends special emails to members who show signs of leaving.
Deliverables
Detailed monthly Excel reports on members, target audience files in CU*BASE, custom HTML emails and surveys for each topic, and automatic email delivery to target members.*
*Program provides 13 available member disengagement topics, including Losing the Loans.
Pricing
One-time fee:
$1500
Ongoing fees:
$330 / month
$0.025 / email
How it helps
Gives valuable insights into member behavior, helps shape targeted retention strategies, and automatically sends personalized emails to members approaching the end of their loan term.
Deliverables
Detailed monthly Excel reports on members, target audience files in CU*BASE, custom HTML emails and surveys for each topic, and automatic email delivery to target members.
Pricing
One-time fee:
$500
Ongoing fees:
$250 / month
$0.025 / email