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Xtend > Data Analytics > Call Center Scorecard

Call Center Scorecard

Product info

A short analysis of your wrap up codes provides you with a detailed breakdown of who called your credit union last month, and why they called.

How it helps

Get a better understanding of who and why your members call the credit union. It can improve your internal operations and communications with these members.

Deliverables

1-page PDF with a breakdown of your wrap up code usage, the members who call, and recommended action items.

One-time fee:

$50

Any ongoing fees or recurring services will be quoted per-request.

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