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Conversion Communications
Your conversion date is set, what do you do now?

Inform your members of what to expect and all the great benefits they can look forward to with your core conversion! The more prepared your members are, the smoother your conversion will go.

Every credit union is different and there is no set formula on when and how to communicate with your members. Xtend offers several pre and post communication channels, including but not limited to:

  • HTML emails*
  • Postcards
  • Buck Slips/Statement Inserts
  • Website Banners
  • Social Media Posts
  • Conversion Flyers/FAQ sheets
  • Conversion Packets
  • Outbound phone calls*

* For all outgoing pre-conversion communications, the credit union will be responsible for securely providing member information to Xtend. If the credit union prefers to not provide member information, Xtend will create content for the credit union to send out independently.

One-time fee:


Ongoing fees:

$0.025 / email

$2.89 / call

Print & postage – quote provided

Graphic Design – $100 / hour

About the Expert

Ashley Schneider, Communications Manager

After starting her career in the credit union world with CU*Answers as an AuditLink Associate, Ashley joined the Xtend family in June of 2021.

While she enjoys getting creative with member marketing, her focus is to look to the future and further develop our products and services so we can continue to serve our clients in the best way possible.

Since joining Xtend, Ashley says she has felt significant professional growth and attributes that to the guidance and support of her leadership team and is excited to continue her journey with the company.

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