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June 2021

Spark: Xtend’s Annual Meeting

Tue, June 15, 2021 @ 2:00 pm - Thu, June 17, 2021 @ 5:00 pm EDT

Announcing the 2021 Xtend's Annual Meeting and CU*Answers Leadership Conference! Join us for a discussion on the CUSO’s performance over the past year, as well as where we are looking to take ourselves next. We look forward to seeing you at this unique event – connect with your peers for an energizing and inspiring week focused on our shared partnership!Due to current attitudes and restrictions, each credit union will be limited to 1 attendee. Seating is limited.2:00 PM - 3:30…

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ADD & ELT Webinar

Tue, June 22, 2021 @ 2:00 pm - 3:00 pm EDT

Learn about obtaining ELT numbers, using your ELT archive, and accessing DMV real-time owner/lienholder data.

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Xtend Shared Branching Webinar

Tue, June 22, 2021 @ 3:00 pm - 3:30 pm EDT

Learn about obtaining ELT numbers, using your ELT archive, and accessing DMV real-time owner/lienholder data.

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August 2021

Social Media Management Webinar

Wed, August 4, 2021 @ 2:00 pm - 3:00 pm EDT

Always wanted to incorporate a social media strategy into your marketing efforts, but not sure how? Learn how Xtend can handle your social media needs from creating content to social listening and how it can benefit you.

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Data Analytics Webinar

Tue, August 17, 2021 @ 2:00 pm - 3:00 pm EDT

How are you tracking the ROI of your marketing efforts? How are you measuring and keeping an eye on important KPIs? Are you ever at a loss for what is going on in your call center and phone service related operations?

Join Xtend Data Analytics as we discuss the different services and consultations offered by our Business Intelligence Manager, Sarah Ashby. We'll showcase services to track your marketing goals and ways to better track your phone support operations, providing better support to both your marketing and member service teams.

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Relevant Solution Webinar

Wed, August 25, 2021 @ 2:00 pm - 2:30 pm EDT

In this short webinar you will learn:

The importance of local financial institutions support and promotion of local merchants during these difficult times.
Rewards your members will receive with discounts while shopping local with your debit card.
How and why we use national merchant offers while driving engagement to local offers: saving more for your members
The simplicity of participation

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Xtend Shared Branching Webinar

Mon, August 30, 2021 @ 3:00 pm - 4:00 pm EDT

The Xtend Shared Branching Committee is excited to announce that we have rolled out a new feature, XSB Phone Op Transfer. This new feature is solely for serving your own members. When a member calls your credit union and would like to transfer funds to an Xtend Shared Branching credit union account they are now able to do so. Convenient? Oh, yes!

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September 2021

Campaigns Webinar

Wed, September 22, 2021 @ 2:00 pm - 3:00 pm EDT

Do you want to take the pressure off of your member marketing needs, but want great marketing campaigns that sell your products?

Xtend’s suite of campaign products allows you to control your audience and marketing channels while we deliver marketing and revenue results right to you. Use Xtend campaigns in combination with your own marketing efforts to maximize lead generation with targeting and segmentation through Xtend. We’ve got a campaign program waiting for you!

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Journeys and New Member Onboarding Webinar

Tue, September 28, 2021 @ 2:00 pm - 3:00 pm EDT

We will be talking about Journey's and how good they are for improving member engagement. We will look at journeys specifically through the lens of our New Member Onboarding product and discuss this series of messages you can send your new members to educate your members about the services available to them and products you offer. Join us for the New Member Onboarding webinar to discuss the journey we can put your new members on to strengthen your member relationships.

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October 2021

Sales and Marketing Roundtable

Wed, October 20, 2021 @ 10:00 am - Thu, October 21, 2021 @ 4:00 pm EDT

Join Xtend Communications for a two-day, in-person and virtual event with experts and peers! We'll talk all things marketing: everyday tips and tricks, best practices, successes and failures.

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Contact Center Roundtable

Fri, October 22, 2021 @ 11:00 am - 5:00 pm EDT

Join Xtend Contact Center for an in-person roundtable event with experts and peers!

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7 Things Your Digital Signage Strategy Might Be Missing

Wed, October 27, 2021 @ 1:00 pm - 2:00 pm EDT

Digital Signage is the best way to communicate with your audience. According to a study by Intel, digital displays receive 400% more views than static displays, giving you a better chance of communicating the right message at the right time. To build a successful digital signage strategy, you'll need to make sure you think about these 7 things. This webinar, provided by expert strategists at Revel Media Group, is for anyone using or interested in using digital signage. You'll learn concrete tips and tools to increase the success of your strategy and make your message heard.

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November 2021

Data Analytics Webinar

Tue, November 9, 2021 @ 2:00 pm - 3:00 pm EST

How are you tracking the ROI of your marketing efforts? How are you measuring and keeping an eye on important KPIs? Are you ever at a loss for what is going on in your call center and phone service related operations?

Join Xtend Data Analytics as we discuss the different services and consultations offered by our Business Intelligence Manager, Sarah Ashby. We'll showcase services to track your marketing goals and ways to better track your phone support operations, providing better support to both your marketing and member service teams.

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Eltropy Webinar

Fri, November 12, 2021 @ 3:00 pm - 4:00 pm EST

Eltropy offers credit unions the ability to add texting to its existing landline or toll-free number.

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IMN eMarketing Services Webinar

Tue, November 16, 2021 @ 2:00 pm - 3:00 pm EST

IMN e-Marketing Services creates customizable product oriented e-marketing and e-newsletter content and resources designed to help our credit union clients identify their members who are most likely to be in the market for additional products and services (both for retail and member business). We give them guidance on doing e-Marketing safely and staying within compliance.

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Auto Data Direct Webinar

Tue, November 30, 2021 @ 2:00 pm - 3:00 pm EST

Auto Data Direct (ADD) and their products focusing on vehicle history reports, and lien and title management.

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January 2022

Banner Management for Member Reach clients Webinar

Tue, January 18 @ 3:00 pm - 4:00 pm EST

Xtend Communications New Service Banner Management for Member Reach clients.

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New Plastics Journey Webinar

Thu, January 20 @ 3:00 pm - 4:00 pm EST

Announcing New Plastics Journey!

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February 2022

Member Reach Webinar

Tue, February 8 @ 11:00 am - 12:00 pm EST

Wouldn’t it be nice if, when a member first joined your credit union, they received an automated “Welcome!” email? What about for their birthday?

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New Member Onboarding & Journeys Webinar

Thu, February 17 @ 1:00 pm - 2:00 pm EST

Join us for the New Member Onboarding webinar to discuss the journey we can put your new members on to strengthen your member relationships.

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RevGen Webinar

Fri, February 18 @ 11:00 am - 12:00 pm EST

Join us for the RevGen Webinar our Revenue Generation Campaign Package. We will be diving into what is RevGen. The RevGen package content that is provided along with pricing, and benefits of using RevGen.

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Branch XT Webinar

Tue, February 22 @ 2:00 pm - 3:00 pm EST

General overview of Inbound Member Services during Contact Center business hours. Including returning voicemails to members, over flow calls, after hours service and more!

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Eltropy Webinar

Wed, February 23 @ 3:00 pm - 4:00 pm EST

Eltropy offers credit unions the ability to add texting to its existing landline or toll-free number.

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March 2022

OLLE Webinar

Tue, March 8 @ 2:00 pm - 3:00 pm EST

Our custom online contest software, designed to convert social media interaction into leads. Run a contest with OLLE, promote it on social media, and watch the leads come in.

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Virtual Marketing Open Forum

Thu, March 10 @ 1:00 pm - 4:00 pm EST

Join Xtend Communications for a virtual open forum! This discussion will cover various Marketing topics. Come prepared with responses to engage in conversation with marketing experts and fellow peers.

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Member Reach Webinar

Tue, March 15 @ 1:00 pm - 2:00 pm EDT

Wouldn’t it be nice if, when a member first joined your credit union, they received an automated “Welcome!” email? What about for their birthday?

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Campaigns Webinar

Thu, March 17 @ 2:00 pm - 3:00 pm EDT

A one-time custom campaign. Promote anything you want, with professional results. Includes a targeted audience build, content creation, marketing channel selection and execution.

Join us as we dive into Campaigns ideas, what is included, and mostly importantly how Campaign can benefit your Credit Union and your members!

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Contact Center Webinar

Tue, March 22 @ 1:00 pm - 2:00 pm EDT

When members call, we pick up the phone. We're a full-service call center, with highly-trained staff capable of handling large call volumes. We act as a direct extension to your credit union, with flexible plans and customization options, and we offer outbound call plans to help promote your services directly to members.

Join us as we dive into our all Contact Center Services and how they can help your credit union, and most importantly your members!

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New Member Onboarding Webinar

Thu, March 24 @ 1:00 pm - 2:00 pm EDT

Join us for the New Member Onboarding webinar to discuss the journey we can put your new members on to strengthen your member relationships.

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Social Media Management Webinar

Tue, March 29 @ 2:30 pm - 3:30 pm EDT

Always wanted to incorporate a social media strategy into your marketing efforts, but not sure how?

Learn how Xtend can handle your social media needs from creating content to social listening and how it can benefit you.

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CUSO Challenge Webinar

Thu, March 31 @ 1:00 pm - 2:00 pm EDT

This webinar will cover the role of CUSOs, their collaborative influence, and their impact on national credit union strategies and policy remains woefully underutilized. Xtend is committed to leveraging the role, capacity, and capabilities of all CUSOs.

Learn more about the five major initiatives that we are committed to advancing with our fellow CUSOs and NACUSO.

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April 2022

Xtend Snapshot

Fri, April 8 @ 1:00 pm - 2:00 pm EDT

Get to know Xtend! Hear from Xtend's very own President/CEO, Liz Winninger, as she takes attendees to explore Xtend's history, values, and departments! Whether you’re a prospective client, a new client looking to grow our relationship or you’ve been working with us for years, learn more about what Xtend can do for your Credit Union!

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Market to Members with Xtend

Wed, April 13 @ 2:00 pm - 3:00 pm EDT

Communications department keeps credit unions connected to their membership by acting as a remote marketing studio. Join us as we dive into the Communications main channels of marketing and how we can solve your marketing problems with our offerings!

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Contact Center Roundtable

Wed, April 20 @ 9:00 am - 4:00 pm EDT
Xtend Board Room, 2900 Charlevoix Dr SE Suite 200
Grand Rapids, MI 49546 United States

Join Xtend Contact Center for an in-person roundtable event with experts and peers!

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More than a #hashtag

Mon, April 25 @ 1:00 pm - 2:00 pm EDT

Social media has become an emerging place where conversation of finances are taking place and credit unions can take advantage of this opportunity. Learn how Xtend can help your credit union achieve this with our social media management services!

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XTDA Navigating Marketing and Call Center Analytics

Wed, April 27 @ 2:30 pm - 3:30 pm EDT

Meet with Xtend residential data expert to discuss the ways in which Xtend Data Analytics can streamline and take over your internal reporting, enhance your marketing services, and shed some light on your phone support. We’ll be discussing enhanced reporting, scorecards, Losing the Love, and more!

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May 2022

Journeys: The Power of Automation Webinar

Thu, May 5 @ 1:00 pm - 2:00 pm EDT

Join us as we talk about the power of automation through journeys! Journeys not only improve member engagement but keeps your services top of mind. This webinar will dive into the strengths of using them as a tool in your marketing, along with examples of journeys we have created.

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Sales and Marketing Roundtable

Tue, May 10 - Wed, May 11
Xtend Board Room, 2900 Charlevoix Dr SE Suite 200
Grand Rapids, MI 49546 United States

Join Xtend Communications for a two-day, in-person event with experts and peers! We will be hosting this event Tuesday, May 10 and Wednesday, May 11.

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Campaigns Webinar

Thu, May 19 @ 1:00 pm - 2:00 pm EDT

A one-time custom campaign. Promote anything you want, with professional results. Includes a targeted audience build, content creation, marketing channel selection and execution.

Join us as we dive into Campaigns ideas, what is included, and mostly importantly how Campaign can benefit your Credit Union and your members!

Find out more »

Empower Your Marketing, Contact Center, and Member Experience Teams with Data Analytics

Tue, May 24 @ 2:00 pm - 3:00 pm EDT

Learn how you can dive deeper into your membership and adjust your operations and marketing campaigns based on data. Take the guess work out of your 2022 marketing plan, save time by letting Xtend handle your reporting, and build confidence in your Contact Center with Data Analytics. Learn more with Xtend's Business Intelligence Manager on May 24th, 2022.

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Get Automated with Member Reach

Wed, May 25 @ 1:00 pm - 2:00 pm EDT

Ongoing check-ins with members can be a heavy task and time consuming. Meet with Xtend to discuss the ways in which we can help save you time, money and enhance your member retention! Your members will receive automated messages for paid off loans, CDs approaching maturity, birthdays, and more! Join us as we go over how we can customize these messages to display elements of your brand, how we control what gets sent out, and when!

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