Xtend’s Outbound Conversion Support service is available to assist your team with notifying members of changes at your credit union. Whether it’s a merged in CU, a debit/credit card conversion, or an event taking place in the near future; Xtend is able to complete outgoing phone calls to a pre-defined group of members to confirm they are prepared for the change.

Call scripts are generated & used to ensure we are covering all key points needed for each interaction. This not only helps members follow the correct steps but will also result in less volume once the change is live.

Interested in learning more? Use the button below to request a 1 on 1.