Members demand flexible, convenient, and accessible methods of communication. Xtend’s Web Chat services are more than just a package of electronic communication services.  Xtend provides easy, convenient, and creative ways to communicate the value of the credit union to members, while at the same time making members feel valued.

A necessary investment for today’s internet driven member.

“In todays internet –driven technology business environment, a web based member help desk is becoming a necessity for service-driven organizations.”

-Scott Collins –Xtend CEO

Web Chat utilizes three main areas for electronic communication:

  • Increase online sales and average time of visit – When members cannot find information they want or need they will leave their session. Using web chat members can receive real time answers to their questions. Get real results with Web Chat!
  • Prevent application abandonment – Xtension agents can assist members completing loan applications by providing real time clarification to questions.
  • Boost member satisfaction and first contact resolution – members receive peace of mind knowing answers are available at the click of a button, wherever they are.

Live Chat

Our Web Chat service means your Xtension branch opens earlier, stays open longer and utilizes weekends. This includes assisting qualifying new members who are interested in joining the credit union!

It’s easy as 1-2-3…

  1. Enroll in Web Chat or save by partnering with Xtension.
  2. Answer four to six easy policy manual questions
  3. Our team launches your Web Chat service.

We manage your Web Chats the way you want them, by providing a secure interface with an industry leading vendor of security protocols. Click here to learn more about Web Chat and view our handout.

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