DRBC 1Credit unions can contract Xtension to provide inbound call support in the event of a disaster, unplanned outage, weather anomaly, etc. Your credit union will place our team on a retainer and activates the service as business needs dictate.

An unexpected event can occur at anytime. You have insurance to protect your credit union, but who is protecting your members’ needs? How will you maintain member service when your ability to do so is disrupted?

Plan for the unexpected and partner with Xtend Stand-In Services.

  • Ready to take member calls from 8am – 8pm Monday – Friday and Saturday from 8am – 5pm EST
  • Proven ability to activate service quickly upon notification
  • Professional member service representatives are prepared to:
    • Answer account inquiries, conduct balance transfers, make payments, and so much more
    • Answer calls and identify themselves as a trusted member of your staff

What’s in it for you?
Plugging the Xtension Contact Center into your business continuity processes ensures your members will have a personal support conduit to your credit union.

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