On average, member retention rates have increased by 1.95% for credit unions after a three year period AFTER obtaining Member Experience services.
Establish ongoing relationships with your members by leveraging the networks investment in technology, and Xtend’s investment in people. Rev-up your member contact engine through targeted outbound calls based on a pre-defined schedule that includes members with new memberships, new loans, invalid emails, and communication opt-outs.
Is your credit union looking for a more effective way to let members know about your products and services? Does your marketing plan include professional outbound calls as part of your growth strategy?
The Xtension Contact Center is a great resource to help you reach your members. Our Call Center Specialists are trained to provide exceptional customer service and professional selling techniques. By utilizing the Xtension Contact Center you can guarantee members are made aware of the products and services you offer, and that leads are delivered in a timely manner to your follow up teams.
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