Recognizing the necessity to service clients into the evening hours or in varying time zones, Xtend is now offering optional Call Center support from 8 pm to 11 pm Monday through Friday.
Strengthening Relationships One Conversation at a Time
Establishing ongoing relationships with your members is what your business is all about. Is your inbound telephone support building your brand and positioning your credit union in today’s competitive marketplace? Put the Xtension Contact Center to work for you. Partnering with the Xtension Contact Center can allow you to extend your member support hours, add service capabilities without adding brick and mortar, and provide effective support for your growing list of electronic services. Click here to view more information about our inbound call services and view our handout.
Our team of professionals is trained in a multi-faceted approach to member service insuring consistency, professionalism, and long term growth.
Partnering with Xtension Contact Center will allow you to extend your hours and add service capabilities without adding brick and mortar.
- “Xtend” your hours: 8 am to 8 pm Monday through Friday and Saturday from 8 am to 5 pm EST.
- Call routing options: Overflow, after hours, Saturday only or fully resourced call center.
- Now Available: Access Xtend without even picking up the phone with our Web Chat service, and give your members an advantage even the big banks can’t beat!
- Our representatives answer calls as an employee of your credit union. As an acting employee of your institution, our policies and procedures are determined by YOU!
- Agents are trained to STOP-LOOK-LISTEN, our proprietary system is to ensure the complete understanding and fulfillment of current needs and to identify future needs.