Conversion Support 2Go on the offense by leveraging the network’s investment in technology, and Xtend’s investment in people. Proactively engaging your clientele and operations staff helps manage change impact, while adding and improving to your brand image. We are vested in the success of our financial institution partners.

Xtend Conversion Services:

  • Xtension agents pro-actively reach your clientele to reinforce the upgrade decision, and cross-sell your great new services.
  • Our skilled operators will retain your VIPs and high aggregate balances with courtesy calls, while significantly reducing Live Week call volume.
  • Negate the stress of the 25% increased call volume from your members calling during post-conversion weeks with our concierge inbound support.
  • Reinforce lending, collections payments, and self-service enrollments. Let Xtend manage the entire process with our proactive service culture.
  • Is your lending and member service team open nights and Saturdays? We can help!

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