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Xtend > Contact Center > XT Direct

XT Direct (via Retailer Direct)

Product info

Specially-trained agents close loan sales, inputting them directly into CU*BASE. Loan-related inbound calls are transferred to these agents, and outbound calls are made to members.

How it helps

Facilitates loan applications. Applications are plugged directly into your CU*BASE loan queue, making XT Direct more convenient than competing services.

Hours

XT Direct is available 8am – 8pm on weekdays, and 8am – 5pm on Saturdays. All times are Eastern.

One-time fee:

Quote provided

 

Ongoing fees:

Starting at $25 / month

$2.75 / call

$2.50 / application

$5 / booked loan

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