Have you been using Wrap Up Codes without taking advantage of their full potential? Do you ever wonder how you could identify your frequent callers and offer them relevant solutions within a single interaction?

This service will help you harness the power of your wrap up code data to generate a list of Next Suggested Product (NSP) trackers to your frequent callers monthly, allowing your staff to identify which members should be taking advantage of self-services instead of calling in.

Tracker configurations, a CU*BASE file, and a monthly service of completing your unworked NSP (Next Suggested Product) trackers.