Contact Center Roundtable
Wed, October 18 @ 9:00 am - 3:30 pm EDT
Join Xtend Contact Center for our Contact Center Roundtable in-person event with experts and peers!
There will be demos, service walk-throughs, and we’ll dive into discussion topics and presentations on:
Interactive teller machines – The future of CU member service, fraud & suspicious callers, automated verification, reporting & ongoing education, call scoring & call reviews, forms & documentation, onboarding and team building & celebrating wins.
Nate VanPatten, Contact Center Manager
Matt DeYoung, Contact Center Assistant Manager