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Contact Center Roundtable
Wed, April 20, 2022 @ 9:00 am - 4:00 pm EDT
About
Join Xtend Contact Center for our Contact Center Roundtable an in-person event with experts and peers!
There will be demos, service walk throughs and we’ll dive into discussion topics and presentations like Fraud and Suspicious Activity, Reporting & Ongoing Training and Education, Forms and Process Documentation, Onboarding New Employee, Webchat Services.
Check out below for our Agenda based on your survey responses, and use the button below to RSVP!
Agenda
Wednesday, 04/20/2022
9:00am – 9:30am
Hosted By: Nathan VanPatten
Topic: Introductions & Ice Breaker
9:30am
Hosted by: Nathan VanPatten
Topics: Reporting & Ongoing Training and Education; Process Documentation
10:30am
Hosted by: Sarah Ashby
Topic: Data Analytics
• Wrap Up Codes
• Member Surveys
11:15am
Break
11:30am
Hosted by: Nathan VanPatten
Hot Topic: Fraud and Suspicious Activity
12:00pm
LUNCH
1:00pm
Hosted By: Nathan VanPatten
Topic: Onboarding New Employees; Webchat services; Forms
2:00pm
Hosted By: Nathan VanPatten
Topic: Core Direct Leading Discussion
2:45pm
Break
3:00pm
Topic: Eltropy
3:30pm
Hosted By: Nathan VanPatten
Topic: Closing Discussion
Hosted by
Nathan VanPatten, Contact Center Assistant Manager