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Contact Center Roundtable

Wed, April 20 @ 9:00 am - 4:00 pm EDT

About

Join Xtend Contact Center for our Contact Center Roundtable an in-person event with experts and peers!

There will be demos, service walk throughs and we’ll dive into discussion topics and presentations like Fraud and Suspicious Activity, Reporting & Ongoing Training and Education, Forms and Process Documentation, Onboarding New Employee, Webchat Services.

Check out below for our Agenda based on your survey responses, and use the button below to RSVP!

Agenda

Wednesday, 04/20/2022

9:00am – 9:30am

Hosted By: Nathan VanPatten

Topic: Introductions & Ice Breaker

 

9:30am

Hosted by: Nathan VanPatten

Topics: Reporting & Ongoing Training and Education; Process Documentation

 

10:30am

Hosted by: Sarah Ashby

Topic: Data Analytics

•   Wrap Up Codes

•   Member Surveys

 

11:15am

Break

 

11:30am

Hosted by: Nathan VanPatten

Hot Topic: Fraud and Suspicious Activity

 

12:00pm

LUNCH

 

1:00pm

Hosted By: Nathan VanPatten

Topic: Onboarding New Employees; Webchat services; Forms

 

2:00pm

Hosted By: Nathan VanPatten

Topic: Core Direct Leading Discussion

 

2:45pm

Break

 

3:00pm

Topic: Eltropy

 

3:30pm

Hosted By: Nathan VanPatten

Topic: Closing Discussion

Hosted by

Nathan VanPatten, Contact Center Assistant Manager

Details

Date:
Wed, April 20
Time:
9:00 am - 4:00 pm EDT
Event Category:

Venue

Xtend Board Room
2900 Charlevoix Dr SE Suite 200
Grand Rapids, MI 49546 United States
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