Product info
Inbound member service provided during Contact Center business hours, including returned voicemail calls to members. Call coverage includes overflow calls, after-hours calls and more.
How it helps
Seamlessly extends your member service capabilities. Also helps turn member calls into sales leads. We use CU*BASE to assist members directly, and we answer as your staff, using your procedures to handle calls to your specifications.
Hours
Branch XT is available 8am – 8pm on weekdays and 8am – 5pm on Saturdays. Extended hours (8pm – 11pm on weekdays) can also be purchased for an additional monthly fee of $500. All times are Eastern.
One-time fee:
$1500*
*Dependent on if launched within 3 months of effective date.
Ongoing fees:
$90 / month administration
$3.89 per call, with a
minimum based on asset size
or 90% of your previous six months’ average; whichever is greater.
Minimums by Asset Size:
Up to 200M $250
$201M – $500M $350
$501M – $750M $500
$751M & above $1000