Xtend’s Contact Center arm, Xtension, announced record volumes in their member service and lending services business lines for 2018. Xtend’s contact center services over 50 clients in both inbound member support, outbound sales and lead generation and web chat solutions.
“We believe that our growing volumes and partner credit union list is a result of our focus on quality, training and resources,” said Liz Winninger, Xtend’s president and CEO. “We also are very aware of the tight labor market and the impact it is having on our partner credit unions. We are honored to be the voice and a resource for our credit unions be it as a full support partner, overflow or after-hours.”